Return & Refund Policy — Spooked Light

Effective Date: September 4, 2026

Thank you for shopping with Spooked Light. We want you to love your purchase — if something isn't right, here's how returns and refunds work.

1. Return Window

You have 14 days from the date your order is delivered to request a return. After 14 days, we're unable to offer a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In its original packaging
• Accompanied by proof of purchase (order number or receipt)

The following items cannot be returned:

• Items marked as final sale or clearance
• Gift cards
• Items damaged due to misuse or normal wear and tear

3. How to Start a Return

1. Email us at atmyeuu@gmail.com with your order number and the reason for return.
2. We'll review your request and send you return instructions, including the return address (if applicable).
3. Do not send your item back before receiving confirmation from us — unauthorized returns may not be accepted.

4. Return Shipping

• Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
• We recommend using a trackable shipping service, as we cannot guarantee we will receive your returned item.

5. Refunds

Once we receive and inspect your returned item, we'll notify you by email whether your refund is approved.

• Approved refunds are processed to your original payment method within 5–10 business days.
• Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
• Original shipping fees are non-refundable, except in cases of our error (damaged, defective, or incorrect item).

6. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery at atmyeuu@gmail.com with photos of the item and packaging. We'll arrange a replacement, exchange, or full refund at no additional cost to you.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at atmyeuu@gmail.com.

8. Late or Missing Refunds

If you haven't received a refund after the timeframe above:

1. Check your bank account again.
2. Contact your credit card company — it may take some time before your refund is officially posted.
3. Contact your bank, as there is often processing time before a refund shows up.
4. If you've done this and still haven't received your refund, contact us at atmyeuu@gmail.com.

9. Contact Us

For any questions about returns or refunds, reach out to: atmyeuu@gmail.com Spooked Light